NOTE: Members of the OFCA Executive have been working behind the scenes for a few years now to get certification a reality.... we are almost there.... we are meeting in Gravenhurst at the end of June to finalize certification questions, and ourselves become qualified as Provincial Examiners.... more information to follow soon...please stay tuned.

Below is a converted power point presentation given to the attendees at the 2015 OFCA seminar held in Toronto at the OAFC Convention. Doug Goodings gave a brief introduction and then Sue Dawson carried on with the rest of the presentation.

 

PROFESSIONALIZATION OF FIRE COMMUNICATIONS

 Doug Goodings, Acting Manager of Academic Standards, OFMEM

Sue Dawson, Deputy Chief Communications and Business Services, Barrie Fire


CERTIFICATION

WHY NOW?

How did we get here?


COMMUNICATOR CERTIFICATION

Police - Adequacy Standards

              Agencies can be accredited or train to that standard

EMS - Ambulance Act

               Provincial requirement FIRE - no standardization

              Each agency decides level of training and material used for training

CURRENT BEST PRACTICES

• Public Fire Safety Guidelines - CURRENTLY UNDER REVIEW

-          PFSG 04-64-12

-          PFSG 04-64A-12

-          PFSG 04-65-03

• "Because of increasing complexity of fire services communications, wherever possible, dedicated fire service communicators should provide services. The call takers must elicit proper and full information from the caller, provide appropriate instructions to the caller, and transfer appropriate information to the responders."

PFSG 04-65-03

• "Regardless of how the service is delivered, it is critical that all fire service communicators receive training that reflects the unique nature of fire service communications. While a number of agencies provide training for communicators, fire service communicators must also be train to:

-         Support the incident management system used by the fire service

-         Support the accountability and entry control systems used by the fire service

-         Support the functions of the safety officer at an emergency incident

-         Support personnel working in a potentially violent situation

BEST PRACTICES

                               NFPA 1221 - Standard for the Installation, Maintenance, and Use of Emergency Services Communications Systems. 2013 Edition

                               NFPA 1061 - Professional Qualifications for Public Safety Telecommunications Personnel

                               National Emergency Number Association (NENA) www.nena.org Standards and documents available

                             Association of Public-Safety Communications Officials (APCO)www.apco.ca

FIRST STEPS TO CERTIFICATION

                              What does your current training consist of?

NFPA 1061 Telecommunicator I lists approximately 11 areas with requisite knowledge and skills

                 How does your training stand up to those listed?

NFPA 1061 Telecommunicator II lists 10 areas with requisite knowledge and skills

                 How does your training stand up to those listed?

                           START NOW AND COMPARE YOUR CURRENT TRAINING TO THESE DOCUMENTS!

 

• Communications Standard Operating Guidelines, Policies, Procedures

Do they cover what your communicators do?

         Are they current?

Would your communicators be able to use them to demonstrate their knowledge and/or skills if required?

CONSIDER CERTIFYING

ESSENTIAL RESOURCE MATERIALS FOR NFPA 1061, 2007 EDITION

NFPA 1061 2007 document

         APCO Basic Telecommunicate Course, 6th Edition

IFSTA, Telecommunicator, 1st Edition, 1st Printing

FEMA, U.S. Fire Administration, Voice Radio Communications Guide for the Fire Service, October, 2008, Section 2, page 4

Jones and Bartlett, National Incident Management System, 1st Edition

APCO TRAINING

       APCO has a Basic Telecommunicator that has been Canadianized.

         Available on-line

       APCO has a Public Safety Telecommunicator, Instructor certification

Enables your agency instructors to instruct the course

         Available on-line

Certification Process

       Gap analysis of existing training to NFPA 1061

       Complete required training if required

       Apply for testing through OFMEM

       Complete written testing

       Complete skills evaluation/practical testing

        Receive certification


WHAT IS NEXT

        NFPA 1061 (2014 EDITION)

        INCLUDE CERTIFICATION TO NFPA 1061 FOR POLICE, FIRE AND EMS


NFPA 1061 - 2014 EDITION

• LEVELS OF CERTIFICATION TO WORK TOWARDS

-         TELECOMMUNICATOR I AND II

-          INCIDENT / TACTICAL DISPATCHER

-          PUBLIC SAFETY COMMUNICATIONS TRAINING OFFICER

-          PUBLIC SAFETY COMMUNICATIONS SUPERVISOR

-          PUBLIC SAFETY QUALTIY ASSURANCE/IMPROVEMENT PERSONNEL


        PUBLIC SAFETY COMMUNICATIONS TRAINING COORDINATOR

        PUBLIC SAFETY COMMUNICATIONS CENTER MANAGER/DIRECTOR

        LOGISTICS SECTION COMMUNICATIONS UNIT LEADER


QUESTIONS